Contact us

Contact Us

At The Star Gold Coast, we are committed to providing our guests with the highest level of service and support. If you need assistance with anything from gaming queries to hotel bookings or have a concern that requires attention, please don't hesitate to reach out.

Support Availability

Our customer support team is available to assist with any questions or concerns you may have. We are committed to providing timely and effective resolutions to all inquiries.

Contact Methods

We offer several ways for our guests to contact us:

• Visit the Help Centre: Our online help centre provides answers to frequently asked questions, detailed guides on how to use our services, and more.
• Email Support: If you prefer not to call or want a written response, please email us . We will respond as soon as possible during business hours.

Live Chat

Please note that live chat support is not available for this casino resort. However, we are committed to responding to all inquiries via phone and email promptly.

Responsible Gambling Assistance

We take responsible gambling seriously. If you or someone you know needs assistance with problem gaming, please contact us. We will provide guidance on our self-exclusion program, reality checks, time-outs, and more.

Technical Support

For technical issues related to your account or gaming experience, please try the following:

• Visit the Help Centre: Our online help centre provides troubleshooting guides and FAQs for common issues.
• Email Support: If you need assistance beyond our resources, email us. We will do our best to provide a timely response.

Complaint or Dispute Guidance

If you have any complaints or concerns regarding your experience with The Star Gold Coast, please contact us in writing. We take all feedback seriously and are committed to resolving issues promptly.

Communication Response Expectations

We strive to respond to all inquiries within during business hours. Business hours may vary depending on the support channel you choose.

Preferred Contact Methods

For fastest response times, we recommend contacting us via phone or email directly through our website.

General Support Workflow

Here is a general outline of how we handle your inquiries:

• Phone: We will respond promptly to all calls.
• Email: We will respond as soon as possible during business hours.

Self-Service Help Options

Our help centre provides a wealth of information and resources for common issues. Try searching for answers before reaching out to us directly!

Note that we have no specific support hours mentioned in the source material beyond "business hours." Please consider this when planning your communication with our team.

By choosing The Star Gold Coast, you can expect a world-class gaming experience complemented by exceptional customer service and assistance whenever you need it.